Support

Installing Flyzoo

One script tag before the closing body tag. Four steps, and a list of the things that go wrong.

  1. Create the site

    Sign up and enter the address of the website. If you already have an account, open the dashboard and choose Add website instead of signing up again — one account holds as many sites as you like.

  2. Copy the snippet

    The only part specific to you is the Application ID on the first line. Everything else is identical on every site.

    <script>
  (function () {
    window._FlyzooApplicationId = "YOUR-APPLICATION-ID";
    var fz = document.createElement('script');
    fz.type = 'text/javascript';
    fz.async = true;
    fz.src = '//widget.flyzoo.co/scripts/flyzoo.start.js';
    var s = document.getElementsByTagName('script')[0];
    s.parentNode.insertBefore(fz, s);
  })();
</script>

  3. Paste it into a shared template

    It has to be on every page, immediately before the closing </body> tag — so a layout, a footer include, or whatever your platform calls its footer-code box. Putting it on one page gives you a chat on one page.

    Where that is on 26 platforms →

  4. Reload

    The dock appears in the bottom corner, and the account you signed up with is the site’s administrator. Rooms, colours, wording, operators and moderation are all in the dashboard from here.

When the dock does not appear

Check the page source, not the page

View source and search for _FlyzooApplicationId. If it is not there, the snippet did not make it into the template that rendered this page — which is a different problem from the chat failing to load, and much more common.

Check the console

Open the browser console and reload. A blocked script, a content-security policy that does not allow our domain, or a mistyped Application ID all say so there.

Cache

A caching plugin or a CDN will keep serving the old page for as long as you let it. Purge rather than wait.

Content Security Policy

If your site sets one, it needs to allow scripts from widget.flyzoo.co and cdn.flyzoo.co, and connections to api.flyzoo.co. A CSP failure is silent in the page and loud in the console.

Still nothing

Send us the address of a page it should be on. support@flyzoo.co — we can usually see what is wrong without any back and forth.

Put a chat on your site this afternoon

One script tag before the closing body tag. Fourteen days free, and no card until you decide.

Start free14 days. No credit card.