Feature
Answering the question that stops the sale
Most abandoned baskets are an unanswered question: will it fit, when will it arrive, can I send it back. A chat that appears at that moment is worth more than one in a help centre.
You can see the page they are on
The operator knows which product is being looked at before the first message, so the answer can be specific.
Invite at the right moment
Show the invitation after enough time on a product page to have a question, with wording you choose.
Out of hours still converts
When nobody is online the widget takes an email address rather than showing a closed sign.
How it works
What a shop uses that other sites do not
The operator can see the page
Which product, which step of the checkout, and the referrer that brought them. A first reply that already knows which item they are looking at is worth more than three messages establishing it.
Invitations aimed at the moment
The pre-chat invitation triggers on a delay you set, capped so the same person is not asked again and again. On a checkout that has stalled it is help; on a blog post it is an interruption, and the caps exist because of the second case.
Out of hours it still takes the question
A shop sells at 11pm to somebody in another timezone. Rather than a closed sign, the widget takes an email address and the question, with the page attached.
And the room, which most shops do not think of
Shops selling something people have opinions about -- records, instruments, parts -- get more from a room where buyers talk to each other than from a support queue. It is the same widget either way.
Questions
- Does it integrate with my shop platform?
- It is a script tag, so it works on any platform that lets you edit a template — which is all of them. Single sign-on passes the customer account you already have, so a signed-in shopper is already identified in the chat.
- Will it slow down my checkout?
- The script loads asynchronously after the page and cannot block rendering. If you would rather it were not on the checkout at all, leave it out of that template.
- Can I see what somebody has in their basket?
- Not directly — the widget does not read your page. What you can do is pass whatever context you want through the JavaScript API when you initialise it.
Put a chat on your site this afternoon
One script tag before the closing body tag. Fourteen days free, and no card until you decide.